Frequently asked questions

What is the return policy?

We accept returns 30 days after purchase.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Custom Rugs

Designed for Your Space. Commissioned in Morocco.

Some rooms need something you simply can't find ready-made. The right size, palette, texture and design direction can make the difference.

From idea to finished rug

  1. Consultation: Tell us about your room and vision.
  2. Design direction: We recommend an appropriate Moroccan tradition, palette and construction.
  3. Quote: You receive the specifications, price and estimated timeline.
  4. Commission: Your rug is commissioned from an artisan or trusted Moroccan production partner.
  5. Production: We keep you informed.
  6. Quality review: We review the completed piece against agreed specifications.
  7. See your rug: Receive final photographs or video before shipment.
  8. Delivery: Once approved according to the agreed process, it is prepared for shipment.

Customize the details

Depending on the rug tradition, explore custom dimensions, color direction, pattern direction and texture.

Start your complimentary consultation →