Return Policy

Return & Refund Policy

At Atlas Made Rug, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for returns

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to start a return

To start a return, you can contact us at info@atlasmaderug.com.

Return & Refund Policy (In Short)

Return window : 30 days
Refund processing time : up to 30 business days (after approval)

You can always contact us for any return questions at info@atlasmaderug.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including:

Custom products (such as special orders or personalized items)
Sale items (unless required by applicable law)
Gift cards

If you have questions or concerns about your specific item, please get in touch before placing an order.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 30 business days have passed since we’ve approved your return, please contact us at info@atlasmaderug.com.