Frequently asked questions

What is the return policy?

We accept returns 30 days after purchase.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

FAQ

Frequently Asked Questions

Are Atlas Made rugs handmade?

Our collection is focused on handmade Moroccan rugs. Product pages explain materials, construction and available provenance.

Are rugs made to order?

Selected pieces can be commissioned or customized. Each product page states the production method.

Can I customize the size?

Custom dimensions are available for selected traditions and designs.

How long does a custom rug take?

Production varies by size, technique and maker. We provide an estimated timeline before ordering.

Will my rug look exactly like the photographs?

We photograph the actual rug whenever possible. Handmade pieces can have natural variations.

Can I see my rug before it ships?

For made-to-order pieces, we provide final photographs or video before dispatch according to the agreed process.

Do you ship to the United States?

Yes. Shipping details and estimated timelines are provided before ordering.

How do I choose the right rug?

Start with our complimentary rug consultation. Send us a photo of your room and tell us your taste and budget.